Returns + Refund Policy

📦 Refunds & Returns

At Privado, every piece is hand-selected and sent with love — so we want you to feel confident about every order. That said, here's what you need to know:

🛑 Do you accept returns or offer refunds?

Because our products are sourced directly from our global partners and made to order, we do not accept returns or offer refunds unless your item arrives damaged.

📸 What if my item arrives damaged?

If your item arrives damaged, we’re here to make it right.

• Please email us at PrivadoJewels@gmail.com within 3 days of delivery

• Include clear photos of the damage before the item is removed from its original packaging

• Once we verify the issue, we’ll arrange a replacement or refund depending on the situation

We reserve the right to deny claims that are not reported within the 3-day window or if the item has been used or worn.

💬 I have a concern, what should I do?

We're real people who care deeply about your satisfaction. If something isn’t right or you have any questions, don’t hesitate to reach out. We want you to love your Privado experience.

📧 Contact: PrivadoJewels@gmail.com